Privacy Policy 2020

Hello! Before diving into the full privacy policy with details on what information The Happy Sensitive collects, please know that how I collect and process data is quite basic. I don’t use sophisticated marketing mechanisms that follow you around the internet (because, eww!), and I don’t share personal information with other parties, unless this is needed to deliver what you agreed to, and only to that end.

This website has google analytics (as most websites do) to gather general data about how visitors interact with the site, but I have taken measures to anonymize IP addresses, that means that even google analytics itself can’t see exactly where you are and can’t see the “identity” of your computer.

However, any time you do anything online and interact with a website, you share some data. It’s just how the internet works. So in this privacy policy you can read more about what data you share and what is done with it and why, when you visit the site, sign up for a newsletter, buy a digital Kit or set up one or more coaching sessions.

Obviously, in order to purchase a product or work with me, you’ll need to share some personal data but below you can also see details on how your data is processed and your options for having any data deleted.

If you have privacy concerns, please contact us at mail@thehappysensitive.com

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from TheHappySensitive.com (the “Site”).

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

You may be asked for, as appropriate, name, email address, phone number, skype name and other relevant information you are willing to provide. You may, however, visit our Site anonymously.

We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer, search terms used and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We use Google Analytics with anonymized IP to help us understand how our visitors and customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Web browser cookies

Our Site may use “cookies” to enhance user experience.

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information (as with google analytics). You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

As of 2020 we use cookies to make sure that you only see relevant additional information: widgets and sign-up boxes for various Happy Sensitive freebies and paid services. This means that if you e.g. signed up for the Language of Sensitivity ebook and free emails we will make sure that using the site going forward, you won’t see content boxes asking you to join that free email series. This is a way to make the website more clutter-free and user-friendly for you. You won’t get reminders about things that are irrelevant to you. We will also use these cookies to at times show you earlybird discounts or special classes or offers that won’t be visible to most other visitors. So if for example you purchased the Winter Blues Kit, then when there are new materials available, you’d see a special notice about that, while other visitors would just see a notice about the class in general.

This is a work in progress and over time, more content will be personally tailored like this. Please note that this tailoring is only for Happy Sensitive content and services (your information is not shared with other parties, so you don’t have to worry about seeing an ad from another company somewhere else about something related to what you signed for up on thehappysensitive.com We will NOT do that.)

We think this makes the site a whole lot better to use, but if you do not wish to see relevant additional information like this, you can click the button to change your preferences:

Please see this page for the detailed Cookie Declaration on specific cookies used on this website + change your preferences.

Please note that opting out of the relevant cookies also means you could miss out on class announcements and special offers. We will usually send info on this via a newsletter too, but depending on the situation, we may choose to mostly or exclusively notify visitors via the website.

We use ConvertBox to show more relevant content on our website. ConvertBox is a third-party provider that processes data on behalf of The Happy Sensitive when you interact with one of the information / registration boxes used on thehappysensitive.com ConvertBox’s privacy policy is available at: https://convertbox.com/privacy-policy/

How we use collected information

The Happy Sensitive may collect and use personal information for the following purposes:

  • – To process payments We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To send periodic emails We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decides to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
  • – To show you more relevant content on the website. When you make a purchase or join the newsletter list, we may use that info to show you more relevant information when you visit the website. (see “webbrowser cookies” above for more details and how to opt out)

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via mail@thehappysensitive.com or via thehappysensitive.com/contact and request to be unsubscribed.

After unsubscribing, you will not receive any future emails, however your email address and data about which emails you opened/clicked on at which date and time is retained. Hence, you may also request that your existing data is deleted by sending a message to mail@thehappysensitive.com or via thehappysensitive.com/contact in which case all your data is removed.

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter. MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or scheduling appointments. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

You may find services and content on our Site that links to the sites and services of other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Please note that if you are enrolled in the Happy Sensitive Community and are participating in online discussions on Facebook or TwistApp, that the Happy Sensitive has limited control over any data you post yourself. Both online spheres are private in the sense that only other members can see the information you share. However, if you have privacy concerns and want your data to be deleted, The Happy Sensitive can not do this for you. On Facebook, you can access any past posts and comments you’ve shared and delete these yourself (You can see and delete all your activity on Facebook by going to: https://www.facebook.com/USERNAME/allactivity ) . On TwistApp, old comments and posts may no longer be accessible due to TwistApp’s user policies over which The Happy Sensitive has no control, meaning that past information you posted may be hidden (and not visible to others), yet retained online indefinitely.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email at mail@thehappysensitive.com or via our website: thehappysensitive.com/contact

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Please note that we use third parties, namely Paypal and Stripe to process payments and it is these third parties who secure and record your payment information. The Happy Sensitive does not store or process your payment information.

  • For Digital Products (including: HSP Comfort Kit, Rediscovering Yourself & Having More Happiness, Energy Sensitivity Starter Kit, Light-Hearted Guide to Narcissists, Happy Sensitive Library)

If you purchase an online digital product, payment and delivery of your product will be handled through Payhip or Zenler. You can review Payhip’s privacy policy here: https://payhip.com/privacy You can review Zenler’s privacy policy here: https://www.newzenler.com/privacy-policy

Certain online courses The Happy Sensitive offers send you day-to-day course content using GetResponse. You can review Get Response’s privacy policy here: https://www.getresponse.com/legal/privacy.html

  • For Contact Forms Sent

When you fill out a website contact form, The Happy Sensitive receives an email notification and copy of the message, which is stored within gmail until you ask us to delete this information. There is also a copy of the message stored at The Happy Sensitive account at CognitoForms.com which is stored there until you ask us to delete this information. CognitoForms participate in the EU-U.S. & Swiss-U.S Privacy Shield Frameworks to meet the privacy adequacy provisions of the GDPR.

  • For Coaching Calls

If you scheduled a call, we keep a record of any information you provided in the booking form, any additional information shared via email, a call recording if you asked for this, as well as handwritten notes of the conversation had. In certain coaching programmes types notes are also provided. Below you will find more detailed information on how this information is stored and maintained:

Handwritten notes are stored locally (not digitally) in a file in the office and are destroyed after a year.

Emails are stored within gmail and are generally kept until you ask us to delete this information.

Booking form information is stored in the form of an email confirmation, as well as online records with Acuity Scheduling (which is the third party we use to facilitate online booking of appointments with us). You can review Acuity Scheduling’s privacy policy here: https://acuityscheduling.com/privacy.php

If you requested a call recording, a copy of the recording will be emailed to you after the call and a local copy will be kept for maximum 3 months (in the case of Clarity Calls) or until the end of a coaching programme (in the case of a client enrolling in a coaching programme which includes multiple calls over time). This is to give clients time to download the file, and to request another copy if they didn’t download the file before it expired. Call recordings are usually shared via an email link that expires after 28 days, after which the recording is no longer available online. We currently use the third party MailBigFile.com for delivering the recording. Please note that the local copy kept of a call recording is often deleted earlier than the maximum retention periods stated above. To enhance privacy, your last name is never recorded in the name of the recording.

Typed notes – a few coaching programmes include typed notes, which are sent to the client after each call via email. These notes are saved on a local pc at the Happy Sensitive office until the end of the coaching programme, when they are deleted. In some cases, when a client opts to continue with coaching after the end of the programme, the typed notes will be saved and possibly added to until the client ends all coaching sessions with The Happy Sensitive.

The information described above is maintained in order to deliver the best possible service to clients. For example, if a client books an appointment 6 months after a Clarity Call, The Happy Sensitive can review any records on the previous conversation had to best tailor the appointment from the start, in order to provide the best client experience.

If you wish for any of the above information to be deleted, you may request this by emailing mail@thehappysensitive.com or sending a message through our website, here: thehappysensitive.com/contact/ Please note that for legal purposes, The Happy Sensitive may need to keep a minimal record of your appointment(s) as proof of services delivered for payment, the details of which will be discussed with you upon your request for the deleting of information.

Changes to this privacy policy

The Happy Sensitive has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Happy Sensitive

https://thehappysensitive.com/contact/

mail [at] thehappysensitive [dot] com

This document was last updated on Dec. 19, 2019

Privacy policy created with help from Generate Privacy Policy

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